Terms

Who we are

Glint (glint.so, app.glint.so and the Glint iPhone app) is run by Zukunft d.o.o., a limited liability company registered in Croatia. When these terms say "we" or "us", they mean Zukunft d.o.o.. You can reach us about anything at [email protected], in English or Croatian. This is also our contact point for users and for authorities under the EU Digital Services Act.

By creating an account or using Glint, you agree to these terms. How we handle your data is explained in our privacy policy.

Your account

• You need to be at least 16 to use Glint.
• Give us a real email address and keep your password to yourself. You're responsible for what happens on your account.
• If you think someone else has got into your account, tell us right away.
• You can delete your account at any time in Account Settings.

Glint is free

Making rooms, inviting friends, chatting and calling are free. You can choose to buy sticker packs, which are cosmetic: they never unlock anything you'd need to use Glint.

What you put in rooms

What you make and upload stays yours, and you're responsible for it, including having the right to share it. To run Glint, you give us permission to store it, copy it, and show it to the people in the rooms where you put it, for as long as it's on Glint. This permission is free, worldwide, and only for running and improving Glint. We don't sell your content or use it in ads.

We don't check what people post before it appears, and we aren't responsible for what other users post. We do act on reports, as described below.

When you remove something from a room, it goes to the room's trash first, where it can be restored, and it's erased when the room is deleted or when you ask us. If you delete your account, the spaces and rooms you own and the files you uploaded are deleted too. Messages and objects you added to other people's rooms stay there under "Deleted user", because they're part of their room. Anyone you invite, and anyone with the link to a public room or to an uploaded file, can see it, so think before you share something private.

Glint itself, including the app, its design and the sticker art we make, belongs to us or the artists we work with. You can use it on Glint as these terms allow, but not copy, sell or reuse it elsewhere. The one exception is the stickers you bought, which you can keep for personal use if Glint ever closes (see below).

The rules

Don't use Glint to:

• post anything illegal, including child sexual abuse material, terrorist content or illegal hate speech
• harass, threaten or bully anyone, or share someone's private information or images without their permission
• post sexual content that others in the room haven't agreed to see
• upload things you don't have the right to share, such as someone else's art, music or videos
• pretend to be someone else, or mislead people about who you are
• send spam, scams or malware
• break into, overload or disrupt Glint, get around its limits, or scrape it with bots
• record or stream other people's voice or video without their permission

Reporting content

If you see something on Glint that you think is illegal or breaks these rules, email [email protected] with:

• the link to the room, and what in it you're reporting
• why you think it's illegal or against these rules
• your name and email address (not needed if you're reporting child sexual abuse material)
• a statement that you believe your report is accurate and complete

We'll confirm we got your report, and a person will look at it carefully and fairly. We'll tell you what we decided and how you can challenge it. If we think someone's life or safety is at risk, we tell the police.

If we act on your content or account

If something you posted breaks the law or these rules, we may remove it, limit who can see it, or suspend or close your account. What we do depends on how serious it is, whether it keeps happening, and everyone's rights, including freedom of expression. Decisions are made by people, not automated tools. When we act, we'll tell you what we did and for how long, the facts behind it, the rule or law it's based on, and how you can challenge it, unless the law stops us.

If you disagree, reply to that message or email us and someone will review the decision. You can also go to an out-of-court dispute settlement body certified under the Digital Services Act, or to court.

Sticker packs and refunds

• On the web, you buy sticker packs from Polar (polar.sh), the merchant of record: it takes the payment, handles invoices and taxes, and its checkout terms apply to the payment. Twenty Interactive, a Croatian business, holds Glint's account with Polar and receives the payments. We run Glint and add the packs to your album as soon as the payment goes through. The price, including any VAT, is shown at checkout before you pay.
• In the iPhone app, you buy them from Apple as an in-app purchase: Apple takes the payment and handles taxes, and Apple's own terms apply to the payment. The App Store shows the price, including any VAT, before you pay. A pack bought in the app belongs to the Glint account you were signed in to, and is in your album on the web too.
• Changed your mind? For a pack bought on the web, email us within 14 days of buying and we'll refund you in full, no questions asked, to the way you paid, usually within 14 days. For one bought in the iPhone app, Apple handles refunds: ask for one at reportaproblem.apple.com. Either way, this is on top of your right to withdraw under EU law.
• If a pack doesn't arrive or doesn't work as described, tell us at any time and we'll fix it or refund you (for a pack bought in the iPhone app, through Apple). Your legal rights for faulty digital content always apply.
• A pack gives you a personal right to use its stickers on Glint. It has no cash value and can't be sold or moved to another account. If a payment is refunded, the packs it added leave your album; stickers you already placed in rooms stay where they are.

Complaints

If you're unhappy with something, write to [email protected] or to our address below. We'll confirm we got your complaint and answer within 15 days.

Other services in Glint

You can add things from other services to rooms, such as YouTube videos, Spotify and SoundCloud players, GIFs from Klipy and photos from Unsplash. They come from those services, and their own terms apply to them. We're not responsible for what they provide.

Changes to Glint

Glint is free and provided as it is. We keep improving it, so features may change, move or go away, for example for security, the law, compatibility with devices and browsers, or to make Glint better. Changes never cost you anything. If a change makes something you paid for noticeably worse, we'll tell you by email beforehand, and you can end that purchase within 30 days and get a refund. We work hard to keep Glint running, but we can't promise it will always be available or free of errors, so keep your own copy of anything that matters to you.

If Glint ever closes

We'll tell you at least six months before Glint closes, in the app and by email, and we'll stop selling sticker packs the day we announce it. Until it closes, you'll be able to download the stickers you bought and your data, such as your rooms, uploads and messages. You can keep the stickers you bought for your own personal use after Glint is gone.

Ending things

You can stop using Glint and delete your account at any time. We may close an account for serious or repeated breaches of these terms, as described above. Otherwise, we'll only close your account with the same six months' notice.

Liability

We're fully responsible for harm we cause on purpose or through gross negligence, for injury to life, body or health, and wherever the law doesn't allow liability to be limited. Beyond that:

• If we're slightly negligent, we're only responsible for breaking obligations that are essential for Glint to work, or for giving you what you paid for, and only for damage you could typically expect.
• We aren't responsible for what other users post or do, or for services run by others such as YouTube, Klipy or Unsplash.
• We aren't responsible for events we couldn't reasonably prevent or overcome, such as large outages at our providers, attacks or natural disasters.
• If you use Glint for a business rather than as a consumer, our total liability to you is limited to what you paid us in the 12 months before the claim, or EUR 100 if that's more, except in the cases in the first paragraph.

If someone brings a claim against us because of something you posted or did on Glint against the law or these terms, you're responsible for the damage you caused us, as the law provides.

Nothing in these terms limits your rights as a consumer under the law.

Law and disputes

These terms are governed by Croatian law. If you're a consumer living in another EU country, you also keep the protection of the mandatory consumer laws of that country, and you can take a dispute to the courts where you live. For business users, the courts at our registered seat in Croatia decide disputes. If something goes wrong, please write to us first. Most things can be sorted out quickly.

Changes to these terms

If we change these terms in a way that matters, we'll tell you in the app or by email at least 30 days before the change takes effect. If you don't agree, you can delete your account before then, and we'll refund any sticker packs the change makes worse for you. Small fixes, like clearer wording, take effect when we post them, and the date at the top changes.

We may hand Glint and these terms over to another company, for example if Glint gets a new owner. We'll tell you first, your rights under these terms stay the same, and you can delete your account if you don't want to continue.

Everything else

If part of these terms turns out to be invalid, the rest still applies. If we don't enforce something right away, we haven't given up the right to.

Contact

Zukunft d.o.o.
Zukunft društvo s ograničenom odgovornošću za informatičke usluge
Grožnjanska ulica 32, 10000 Zagreb, Croatia
Registered at the Commercial Court in Zagreb (Trgovački sud u Zagrebu), MBS 081322207
OIB 62560895839
Share capital HRK 20,000.00 (EUR 2,654.46), paid in full
Directors: Domagoj Franc, Mario Janković
Bank: Privredna banka Zagreb d.d., Zagreb, IBAN HR09 2340 0091 1110 8482 1
[email protected]